Legal

Privacy Policy

How we collect, use, and look after your personal information.

Effective date: 15 October 2026

Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we keep it safe when you visit our website or get in touch about selling your property.

Who we are

Ginger Property Services is the data controller for the personal information you provide through this website.

This page is maintained by Ginger Property Services to explain how we handle your personal information. It is intended to answer common privacy questions and is not a legal certification or regulatory statement.

What information we collect

When you contact us through the website, we may collect your name, email address, phone number, property address, and any details you choose to share about your property or timeline.

We collect this information only when you voluntarily submit it via our contact form, by email, or by phone.

We do not intentionally collect sensitive personal data (such as health information or financial account details) through this website.

How we use your information

We use your information to respond to your enquiry, provide a property valuation or offer, and manage any sale that proceeds.

We may also use your details to follow up with you about your enquiry, keep records of our communications, and improve our service.

We will not sell your personal information. We only share it when necessary — for example, with solicitors or surveyors involved in a property transaction — and only with your knowledge.

Legal basis for processing

We process your personal data on the basis of our legitimate interest in responding to your enquiry and progressing a potential property sale, or because it is necessary to perform a contract with you.

Where we rely on consent, for example for marketing communications, we will ask for it clearly and you can withdraw it at any time.

How we store and protect your information

We keep your information in secure systems and limit access to the people who need it to do their job.

We use reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

No system is completely secure. While we take care to protect your data, we cannot guarantee absolute security.

How long we keep your information

We keep your information for as long as needed to handle your enquiry and any related property transaction, and for a reasonable period afterwards to comply with legal, accounting, or record-keeping requirements.

If you ask us to delete your information and there is no ongoing legal or business reason to keep it, we will remove it promptly.

Cookies and analytics

This website may use essential cookies to make it work properly.

If we add analytics or tracking cookies in the future, we will update this policy and ask for your consent where required.

You can manage or disable cookies through your browser settings at any time.

Your rights

You have the right to ask what information we hold about you, to request corrections, to ask for deletion, and to object to or restrict certain processing.

To exercise any of these rights, please contact us using the details below.

Third-party services

This website is built and hosted using Lovable Cloud, which provides the platform infrastructure. Lovable processes data on our behalf as a service provider, in line with our instructions and its own terms.

We are responsible for the content and information we collect through this site. Lovable is responsible for the platform infrastructure it provides.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Get in touch